Return & Refund Policy
Thank you for shopping at [QQdress]. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your options.
1. Eligibility Window
You have 30 calendar days from the date you receive your item to initiate a return for a refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
2. What Items Are Eligible for Return?
Regular-priced clothing and accessories.
Sale items (see section on Final Sale below).
3. What Items Are NOT Eligible for Return or Exchange?
For hygiene and safety reasons, we cannot accept returns or exchanges for:
Intimate apparel (e.g., swimwear, underwear, bodysuits) unless faulty.
Socks and hosiery.
Face masks.
Items marked as “Final Sale”.
Items that have been worn, washed, altered, or damaged after receipt.
Items not in their original condition, with missing tags or labels.
4. Return Process
Step 1: Initiate Your Return
Log into your account on our website and visit the “Order History” section. Select the item(s) you wish to return and provide a reason. You will receive a Return Authorization (RA) number and further instructions via email.
Please note: Returns sent without an RA number may be significantly delayed or lost, and we cannot be responsible for them.
Step 2: Repackage the Item
Securely pack the item in its original packaging, if possible. Include the original invoice or packing slip. We recommend using a trackable and insured shipping service.
Step 3: Ship the Package
Ship your return to our international returns center at:
[gucheng street meijingyuan 10-3]
[Linhai, 317000]
[China]
Important: The customer is responsible for the cost of return shipping. This cost is non-refundable. We are not liable for return packages that are lost or damaged in transit.
5. Refunds
Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Timing: If approved, your refund will be processed within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account, depending on their processing times.
Amount: The refund will be issued to the original payment method. Please note that the original shipping costs are non-refundable. Additionally, any import duties or taxes you paid upon delivery are generally non-refundable, as these are fees levied by your country’s customs authority.
6. Exchanges
We currently do not offer direct exchanges. To exchange an item for a different size or color, please initiate a return for a refund. Once the return is processed, you can place a new order for the desired item on our website.
7. Final Sale Items
Items purchased at a final sale discount are final and cannot be returned or refunded.
8. Faulty or Incorrect Items
We strive for perfection, but mistakes can happen. If you receive a defective, damaged, or incorrect item, please contact our Customer Care team at [Your Customer Service Email] within 7 days of receipt. Please include your order number and photos/video of the issue. We will cover the return shipping costs and will either send a replacement (subject to availability) or issue a full refund, including original shipping charges.
Key Considerations to Add/Modify:
Return Shipping Cost: Being clear that the customer pays for return shipping is standard but can be a point of contention. Some companies offer a “prepaid return label” for a fee deducted from the refund to simplify the process for the customer.
Duties and Taxes: This is the most complex part of cross-border returns. It’s crucial to state that you cannot refund these, as they are government fees. Some more premium services like “Global Returns” or “Duties Refund” programs exist but are complex to set up.
Timeframes: The 30-day window is standard, but you can adjust it to be shorter (14 days) or longer (60 days) depending on your business model.
Language: Ensure all customer-facing communication (emails, website portals) related to returns is also in English and any other primary languages your customers speak.